FAQ

  • The best way to determine whether we’re a good match is through an in‑home consultation. During this meeting, we’ll review your project goals, timelines, and budget in detail. To help us understand your vision, we encourage you to share any inspiration photos or design ideas, as these often communicate what words cannot. Your initial consultation is complimentary, and within two weeks of our visit you’ll receive a detailed estimate outlining the scope and costs of your project.

  • If we choose to work together, the next step is to sign a contract and provide a 5% scheduling deposit to initiate the design process. Prior to ordering materials, an additional 50% payment is collected. Once all materials have been selected and ordered, we will establish the most appropriate start date for your project based on our availability and delivery timelines.

    This is the typical process; however, each project is unique and may require a slightly different payment schedule or adjusted milestones depending on scope and complexity.

  • Yes. We partner exclusively with licensed, insured contractors to ensure every project meets industry standards and local building codes. This approach protects our clients, guarantees quality workmanship, and provides peace of mind knowing that all construction is performed by qualified professionals.

  • We provide access to an interactive project platform that connects our team, clients, and subcontractors, ensuring everyone stays informed and updated throughout the renovation.

    Please note that construction can be noisy and dusty. While we take every precaution to minimize dust and disruption, it is often more than people anticipate. If you require a quiet environment for work or daily living, we strongly recommend arranging an alternative space during the renovation period.

    Your dedicated project manager will remain in close communication with you and our subcontractors, overseeing progress and ensuring that all work meets our standards of quality and professionalism.

  • We prefer to work exclusively with our trusted network of licensed subcontractors. This ensures that all work meets our quality standards and allows us to confidently stand behind the results. Because we cannot guarantee the workmanship of subcontractors we are not familiar with, we generally do not incorporate outside contractors into our projects.

  • A typical payment schedule is structured as follows:

    • 5% scheduling deposit at contract signing

    • 40% payment to begin material procurement

    • 30% payment at the start of construction

    • 25% payment upon project completion

    This schedule is designed to align payments with key project milestones. While this is our standard approach, each project is unique, and the payment structure may be adjusted based on the size, scope, and complexity of the job.

  • We generally schedule projects 8–12 weeks in advance. This lead time is primarily due to the design process and material procurement, which are essential to ensuring your project is well‑planned and properly resourced before construction begins. While 8–12 weeks is the standard timeframe, exceptions may occur depending on project size, scope, and current workload.